At Soluxe Solar, we know how important it is for parents to receive their baby essentials quickly, reliably, and in perfect condition. That’s why we’re committed to providing fast and secure shipping for every order. Please review the details of our shipping policy below.
1. Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
Please note: During peak seasons, holidays, or high-demand periods, processing times may be slightly extended.
2. Shipping Methods & Delivery Times
We currently ship within the United States using trusted carriers such as USPS, UPS, and FedEx.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $4.99 or Free on orders over $50 |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Priority Shipping | 1–2 business days | Calculated at checkout |
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
3. Free Shipping
We offer free standard shipping on all orders over $50 (before taxes and discounts), within the continental U.S.
4. Tracking Your Order
Once your order is shipped, you’ll receive an email with your tracking number and a link to track the delivery status. If you don’t see the email, please check your spam or promotions folder.
5. Shipping Restrictions
-
We do not currently ship internationally.
-
We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. Territories at this time.
-
Certain items (like liquids or oversized products) may have additional shipping restrictions.
6. Lost or Delayed Packages
If your package is delayed or appears lost, please reach out to us. We’ll work with the carrier to resolve the issue and ensure you receive your order or a suitable replacement.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you realize there’s an error, contact us immediately—we’ll do our best to correct it before the order is processed.
8. Contact Us
If you have any questions about shipping, tracking, or delivery, feel free to contact our support team:
📧 Email: andrealsoluxe@outlook.com
📞 Phone: 562-287-8063
🏢 Address: 18000 Studebaker Road, 7th Floor, Cerritos, California 90703, United States
